At this time we have a minimum order amount of £50.00 before shipping.
Our shopping cart is only configured for shipping to the UK, EU, USA/Canada For other areas please contact us at firstname.lastname@example.org to get an estimate of how much shipping would cost you.
Current shipping rates:
UK Express £15.00 up to 40kg
** Please note that Highlands/Outer Islands is more and you will be invoiced for the extra amount over and above the flat rate stated.**
EU Standard (uninsured) £25.00 per 25kg
EU Standard (insured) £50.00 per 25kg
USA/Canada Express (uninsured) £55.00 per 25kg
USA/Canada Express (insured) £100.00 per 25kg
**Please note that will will NOT replace/refund/credit damaged/stolen items in shipments to the USA/Canada unless you have purchased insurance.**
Everywhere Else: You will be invoiced once the weight and cost have been determined to ship your order. This must be paid before your order ships.
Most orders will fall into the 'up to' bracket.
The heaviest things to order are bath bombs and bubble bars; as per batch they run about 2kg in weight; whereas a batch of scrubs or cremes will weight around 1.8kg per batch.
Please keep this in mind as they can greatly increase your shipping weight if you are ordering outside the UK.
The shopping cart will allow you to choose whether you wish your order to be insured or uninsured. It is up to YOU. Outside the UK/EU,We will NOT cover or replace damaged items you have chosen not to insure. No exceptions.
Orders to the EU:
Most orders can be shipped in one box but many times due to weight it will need to be broken up into two boxes. Most couriers will not accept boxes that weigh over 40kg so we break things up to make the shipment less inclined to damage or problems.
If your order is heavier than the postage you have prepaid then you will be invoiced for the remaining amount. This must be paid before your order leaves us....no exceptions.
When it comes to shipping....when in doubt contact us first to get a rough estimate of shipping weight and costs. This will allow you to figure those costs into your retail price so you can recoup those costs.
TAT: (turn around time)
Your best bet is to ALWAYS check on the top of the page and see what you current lead time is. This can vary depending on the time of year or even from day to day.
If there are certain colours you wish to have products made in then you will need to contact us and let us know. We will accommodate you the best we can. Not every batch you get will look exactly the same. We leave creativity up to each individual making the batch. The recipe never varies, so it will always smell the same and be the same product' but the colour may vary. Again, this is because these are all handmade, not machine made.
Custom Scents & Products:
If there is a custom scent you want that we do not carry we can specially mix it for you, you can even name it yourself. The charge for this is £25.00 per custom scent/ name (one-time charge only)
If you wish to change the name of one of our existing scents to something that would be exclusive for you then the charge is also £25.00 since we would need to print special labels for you.
If there is a product we do not carry that you want developed then the price would vary depending on whether we currently hold existing safety and toxicology certificates for the formulation.
If it is to be a new formulation and would require additional testing and development then prices start at £250.00 per product.
If it is something we already hold a formulation and safety testing for then you'd be looking at a start of £50.00 per product.
Do you wish to have your own brand of products made with our formulas but done with your logo? We can do this too and prices will vary depending on how many products you want and how many scents, packaging, etc.
Please contact us for a quote.
We ship using double wall boxes, packing paper, bubble wrap and potato starch peanuts. When possible we try to recycle our packing materials that we use.