At this time we have a minimum order amount of £100. exc VAT/Shipping
Our shopping cart is only configured for shipping to the UK, EU, USA/Canada For other areas please contact us at email@example.com to get an estimate of how much shipping would cost you.
Current shipping rates:
UK Mainland FREE shipping over £300.00
Mainland England & Wales £10.00
Scotland, Northern Ireland & Outer Islands £25.00
EU Standard (uninsured) £25.00 per 25kg
EU Standard (insured) £50.00 per 25kg
USA/Canada Express (uninsured) £60.00 per 25kg
USA/Canada Express (insured) £100.00 per 25kg
**Please note that will will NOT replace/refund/credit damaged/stolen items in shipments to the USA/Canada unless you have purchased insurance.**
Everywhere Else: You will be invoiced once the weight and cost have been determined to ship your order. This must be paid before your order ships.
Most orders will fall into the 'up to' bracket.
The heaviest things to order are bath bombs and bubble bars; as per batch they run about 2kg in weight; whereas a batch of scrubs or cremes will weight around 1.8kg per batch.
Please keep this in mind as they can greatly increase your shipping weight if you are ordering outside the UK.
The shopping cart will allow you to choose whether you wish your order to be insured or uninsured. It is up to YOU. Outside the UK/EU,We will NOT cover or replace damaged items you have chosen not to insure. No exceptions.
Orders to the EU:
Most orders can be shipped in one box but many times due to weight it will need to be broken up into two boxes. Most couriers will not accept boxes that weigh over 40kg so we break things up to make the shipment less inclined to damage or problems.
If your order is heavier than the postage you have prepaid then you may be invoiced for the remaining amount. This must be paid before your order leaves us....no exceptions.
When it comes to shipping....when in doubt contact us first to get a rough estimate of shipping weight and costs. This will allow you to figure those costs into your retail price so you can recoup those costs.
TAT: (turn around time)
Your best bet is to ALWAYS check on the top of the page and see what you current lead time is. This can vary depending on the time of year or even from day to day.
If there are certain colours you wish to have products made in then you will need to contact us and let us know. We will accommodate you the best we can. Not every batch you get will look exactly the same. We leave creativity up to each individual making the batch. The recipe never varies, so it will always smell the same and be the same product' but the colour may vary. Again, this is because these are all handmade, not machine made.
We ship using double wall boxes, packing paper, bubble wrap and potato starch peanuts. When possible we try to recycle our packing materials that we use.